Flywl Support: Help, Training, and Community Resources
Contact Flywl support, access Flywl University courses, and join the invite-only community — help for Compass and Beacon users at every stage.
Flywl's support team and community resources are here to help you get the most out of Compass and Beacon. Whether you have a quick question about a feature or need hands-on help structuring a complex deal, here's how to reach us.
Support channels
Email Support
Reach our support team at support@flywl.com
In-app Chat
Use the chat widget in Compass or Beacon for real-time help
Flywl University
Free courses covering marketplace fundamentals and Flywl features
Community
Join Flywl's invite-only buyer and seller community
Flywl University
Flywl University offers free, structured learning to help your team build confidence with cloud marketplaces and the Flywl platform. The following courses are available or coming soon:
- Course 01 — Marketplace Fundamentals: Cloud commerce explained — AWS, Azure, and GCP marketplace mechanics for enterprise teams. Several 30–40 minute sessions.
- Course 02 — FUID: One ID for every marketplace listing — 15–20 minutes.
- Course 03 — Buyer Procurement Playbook (Coming Soon): Commit strategy, burn-down mechanics, renewal timing.
- Course 04 — Seller GTM Playbook (Coming Soon): Accelerating GTM through cloud marketplaces and private offers.
Enrollment is free at flywl.com/flywl-university.
Working with your Flywl account manager
Every qualified enterprise customer is assigned a dedicated Flywl account manager. Your account manager is your primary point of contact for high-touch support and strategic guidance:
- Structures complex deals — helping you design and negotiate large FPOs or multi-party transactions
- Connects you with marketplace teams — coordinating directly with partner sales managers at AWS, Azure, and GCP on your behalf
- Supports organizational onboarding — guiding your procurement, finance, and IT teams through platform setup and first transactions
Reach out to your account manager directly for:
- Large FPO structuring
- IP Co-Sell qualification guidance
- ERP integration setup
- Enterprise team onboarding
Tip
Training your organization? Use these docs as your reference, and pair them with the Flywl University courses for a structured learning path. Share the URL with your team before your first live demo session.